Follow the steps below:

1. Ensure your mobile app has notifications enabled in your phone's settings.
2. Clear your mobile app's cookies and cache within your phone's settings menu.
3. Log in to the app with your access ID and passcode.
4. If the above steps do not resolve your issue, restart your phone and follow steps 2-3 again.

No, Alabama Credit Union does not charge any fees to use Zelle® in the ACU mobile app or online banking.

Your mobile carrier’s messaging and data rates may apply. 
 

If you have a lost or stolen debit or credit card, please call

- Debit Cards: 833-448-0027

- Credit Cards: 888-999-0173 

You can also visit any of our branch locations, who can print you off a new debit card immediately. 

 For branch locations and hours, visit https://www.alabamacu.com/Branch-ATM-Locator

Take Control Of Your Debit and Credit Cards

Download the latest CardValet® app today.

CardValet® helps you control both your Alabama Credit Union debit and credit cards through your mobile device, making it easy to set alerts and manage your finances on the go. 

CardValet offers real-time alerts to keep you informed when your cards are used and the ability to control transactions, allowing your cards to only work in specific locations or geographic areas. 

Check your account balances or review recent card transactions anytime, anywhere.

Plus, if your cards are misplaced you can turn them 'off', so no withdrawals or purchases will be approved. If you locate your card you can easily disable the 'off' feature. 

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call Zelle customer support team at 1-844-428-8542 and ask them to move your email address or U.S. mobile phone number to Alabama Credit Union so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle through Alabama Credit Union's mobile banking app and online banking. Please call our Member Care Center at 888.817.2002 for help.

Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe. 

When you enroll with Zelle through your online banking Bill Pay account, or mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with your financial institution).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its "directory" and notifies your financial institution of the incoming payment. Your financial institution then directs the payment into your bank account, all while keeping your sensitive account details private.

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

You can send, request, or receive money with Zelle.

To get started, log into online banking or your mobile app, navigate to Bill Pay and select "Send Money with Zelle®". Review and accept the terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle. 

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®. 

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number. 

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your Alabama Credit Union account, typically within minutes.

If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
a.    Click on the link provided in the payment notification you received via email or text message.
b.    Select Alabama Credit Union.
c.    Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.