Online/Mobile FAQ

Follow the steps below:

1. Ensure your mobile app has notifications enabled in your phone's settings.
2. Clear your mobile app's cookies and cache within your phone's settings menu.
3. Log in to the app with your access ID and passcode.
4. If the above steps do not resolve your issue, restart your phone and follow steps 2-3 again.

You can unlock your online banking even if it says your credentials have been blocked.

1. Click on forgot password link.
2. Enter access id, primary email address and member number.
3. Answer a security question.
4. Reset your password and it unlocks your credentials.

If you experience issues, please give our Member Care Center a call at 888.817.2002 and select Option 2.

In order to introduce upgrades and a cleaner user interface in the coming weeks, we are converting our mobile app to a new platform on June 22, 2021. To continue using ACU's mobile app, you will need to re-download the app to your mobile device on or after June 22^nd.

The process of downloading and logging in takes just a few minutes. You will not be required to re-register; however, you will need to know your ACU user ID and password for setup. Please keep in mind that Thumbprint and face ID will not work until the new app is completely set up.

Be sure to re-download the mobile app from the Apple App Store or Google Play Store on or after June 22nd to avoid interruption!

How to Enroll in e-Statements:

Step 1: In Online Banking, select your Savings Account on the homepage.

Step 2: Once your Savings Account has been selected, on the right side of the page, click the word "Statements."

Step 3: You will then be prompted to register for e-statements. Please confirm the PDF viewer, enter your information, and select whether you want email notifications or not. Once you have completed the process, you are now signed up to receive e-statements. 

*Reminder: If you are a joint account holder on your child's Billy Bear Savings Account or Student Account, their account must be registered for e-statements as well. 

If you have not already registered for our online banking or downloaded our mobile app, we encourage you to do so.

Once you log in to your online banking using a laptop or PC, follow these quick steps to add your new auto loan to your online banking account.

• At the top of the screen where you see "Welcome" and your name, click on the downward arrow next to your name. A drop down box will appear.

• Scroll to the bottom of the list to the line titled "All Services & Settings".

• Once on that page, under the section "All Services and Settings", go to the middle column and look for the "Preferences" section.

• Go to the link titled "Add Account". This is where you can tell us which suffixes you wish to view on your online profile.

If your mobile app is crashing or just not opening at all, try the following steps:

Step 1: Power Cycle the phone  - Sometimes updates may not have been applied because the phone has not been shut down since the update install.

Step 2: Verify the Operating System is up to date – check to make sure Android or Apple hasn’t released an update that is pending on the phone.

Step 3: Check Account Linked to your Spendable Balance – Make sure your spendable balance is linked to an open checking suffix.

Step 4: Uninstall/Reinstall the app – This solves the majority of app issues. On the next login, you should be prompted for your phone number and a security question, this lets you know its enrolling the device. If it only asks for user name and password, the app wasn’t purged from the phone correctly. iPhones back up the app data in the cloud instead of on the physical phone.

Checks will be reviewed by our staff during our normal business hours. Business days are Monday through Friday excluding Federal holidays. All deposits are subject to a hold so the funds may not be available immediately upon being credited to your account. 

The Alabama Credit Union shortcode will be provided to you once you enroll in Text Banking. For ease of use, we recommend that you add this number to your phone’s address book or contacts and name it something that you will easily recognize, such as “ACU Text Banking.”

Alabama Credit Union short code: 96865

Checks deposited by a smart phone have a cutoff time of 2 p.m. CST 

Balance — B; History — H; Command — C; Help — He; Login — L; Stop — S

These FAQs are also available as a downloadable PDF.